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Policies

Shipping:

The Cashmere Co-op proudly offers Free Shipping within the US, free shipping on orders over $49 to Canada, $5.00 flat fee for orders under $49 to Canada. All shipping via USPS First Class Mail. US customers please note packages over 13 oz will ship via USPS Priority Mail.

International Shipping Policy: Flat $9.00 shipping.Larger orders (more than 12 balls/skeins) please e-mail cashmereco-op@comcast.net for shipping quote. Our default International shipper is USPS, International First Class. International customers, if you prefer a shipping service that includes a tracking mechanism please e-mail cashmereco-op@comcast.net for a quote. There is no tracking with USPS Int'l 1st Class. The Cashmere Co-op is not responsible for any International orders shipped via USPS International 1st Class. Customers are responsible for all import fees and/or duties and the like.

Returns:

If you are dissatisfied for any reason you can return the yarn in its complete form, uncut and unused, within three days for a full refund. The customer is responsible for all shipping charges.

Clearance items represent exceptional deals, often at or below cost. These are generally products that can't be re-stocked or The Cashmere Co-op no longer intends to carry. As such all sales are final with Clearance items, there are no returns or exchanges.

Sales/promotions:

If you made a purchase within 7 days of the start date of a sale you will be issued a store credit in the form of a gift certificate for the amount you would have saved had you participated in the sale.

Pre-orders for out-of-stock items policy:

We do not accept pre-orders or take orders of any kind for items that are out of stock and/or back ordered. We only accept orders for products that we currently have in stock.